Frequently Asked Questions

All your questions, answered in one place.

What if the item I am looking for is not shown on the website?

Can I order by phone, chat or email?

What forms of payment do you accept?

Is it safe to use my credit card on raniandrose.com?

What if my credit card shows multiple charges?

What does it mean when I get Merchant ID Invalid Error Message?

How do I use a discount/promotional code?

How do I use an Online Gift Card?

Can I make changes to an existing order?

Where is my order?

How can I track the status of my order?

How do I cancel my order?

Why am I being charged by customs when I already paid for shipping?

Do you pay for my return shipping?

What is your returns and exchange policy?

Return of Gift with Purchase or Promotional Items

What if I believe my item is defective?

I receive your emails but when I try to shop online it says I need to register an account?

How much does shipping cost?

How will my order be shipped?

Do you ship Internationally?

What do I need to know about discounts and promotions?

Gift Card Information