Refund policy

Returns

At this time, Rani and Rose is accepting returns on a case by case basis. Contact us within 7 days of delivery for eligibility. 

If we instruct you to mail us your item...

You may be responsible for any incurred shipping charges. Once your item is received and inspected, we will contact you to confirm receipt and whether or not the item is eligible for return.

To be eligible for a return, your item(s) must be sent back in the same condition that you received it, with the receipt/ packing slip and in its original packaging. Items must be unused, unaltered, with tags attached. Please do not send back your item without contacting us first.

The following items are not eligible for return:

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Health and personal care items
- Any item that is returned more than 7 days after delivery

Shipping of Returned Items

It is important to note that shipping costs for returned items are not covered by Rani and Rose. The cost incurred varies between $0 and $20. Shipping costs are non-refundable. 

***NOTE: Rani and Rose IS NOT responsible for merchandise sent back without prior approval from our customer support team. Please do not send anything back to the sender address on the package unless instructed to do so.

Refunds

Will be refunded back to your original payment method.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again and/or contact your credit card company. It may take anywhere from 2 to 10 business days for your institution to process a refund. If you’ve done all of this and you still have not received your refund, please contact us at lifestyle@raniandrose.com.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale Items

Sale and Last Chance items for Rani and Rose are final sale.

Late Returns

Unfortunately, at this time, we are unable to accept returns beyond the 7 days of the delivery date. Any items sent to us after the 7 days may be returned to you and you will be responsible for all incurred shipping costs.

Recommended Carriers

We recommend using your local post office (USPS) or UPS with a signature confirmation service and a tracking number for reference of your return.